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  1. No exchange/return or refund policy.
  2. Outfits are custom made as per client measurements on order basis only.
  3. Production time/lead time – 20-30 days depending on the outfit.
  4. Full payment must be made at the time of placing an online order.
  5. 50% advance payment for store orders.
  6. Shipping charges vary based on outfit weight and destination.
  7. International courier charge with a bridal box depends on the country.
  8. Domestic courier charge: ₹3,000.
  9. Delivery time: 5–7 days (international), 3–4 days (domestic).
  10. Orders are final—no cancellations or changes once confirmed.
  11. Color accuracy may vary across devices.
  12. No alteration services for international clients. Margins are provided for local alteration.
  13. Alterations in India only, at customer's expense for courier both ways.
  14. Plus size orders may incur 20% extra charges.
  15. Additional charges for extended blouse/sleeve lengths.
  16. Company not liable for delays due to external factors (holidays, couriers, etc).
  17. Company not liable for size changes after order confirmation.
  18. Slight variations in color, embroidery, fabric, and cut may occur.
  19. Minor mirror fall-out may happen due to embroidery.